Benefits
How It Works
How To Block
Benefits
Guard against unauthorized card usage
Should you lose your card, simply request to block your card via the app.
Funds transfer
Remaining balance on blocked card can be transferred to another card of your choice.
Refer to the Card Blocking Terms and Conditions here.
How do you block your card?
Lost your card? Don’t worry, we’re here to help.
1
Make a report
Contact our Customer Service team at 6496 8300.
Provide required verification details to us.
2
Visit the sign-in page and nominate a replacement card
Select an existing card registered on ‘Card Blocking’ to enable the refund OR register a new card on ‘Card Blocking’.
3
Email notification
You will receive an email notification from us within 4-5 weeks once nomination has been completed.
4
Complete the fund transfer
Sync the remaining money at AXS machines within 90 days to complete the transfer of recovered funds from your lost card* to your new one.
*Remaining money on card will only be calculated based on the date and time of your loss report made to EZ-Link. All refunds are done via a card-to-card fund transfer. The above are key required steps to enable successful card-blocking and refund, failing which your claim will expire and will have no further right to claim the refund of the remaining stored value.